About Us

About Us

Brompton Technology is a specialist manufacturer of video processing products for live events. Our Tessera system is the industry-leading processing solution for LED video walls, used for high-profile events ranging from the Academy Awards to tours by bands like U2 and Ed Sheeran. 

Our company is close-knit and highly-motivated with a keen interest in the products it creates. You should be similarly interested in the work involved, and be able to adapt to changing priorities as we bring original and ground-breaking products to market. The company's close ties to the entertainment industry bring a variety of benefits and we offer a very friendly, flexible and supportive working environment. 

Job Summary

Brompton Technology has a great opportunity for a Technical Support Specialist for our Tessera LED video processing system. Our products are used worldwide and especially in North America, where many of our largest clients are based. As we establish a more fixed presence in southern California, you could play an important role in helping support our growing user base in the region. You should have confident communication skills and enjoy working with people. Strong electronic and IT-based technical skills are important, and ideally experience helping to solve problems over the telephone or in written messages. Your verbal and written communication skills will need to be excellent. Each interaction you have with a client helps to build long-term working relationships. You will need to stay calm and positive under pressure, as our customers work on the world's largest and most high-profile shows. Training on Brompton products will be provided, but a strong underlying technical understanding is necessary. Experience in a technical role within the AV industry is ideal but not essential.

The successful applicant will enjoy a short stay in London, getting to know our systems, personnel and company culture; further periodic visits to our London headquarters are expected, to stay current with new developments. Going forward, frequent travel throughout North America and beyond will be a feature of this position. 

Key Responsibilities

• Responding to technical support enquiries for Brompton products via phone or email, co-ordinating with our London team
• Assisting customers with system designs and configuration for specific projects
• Onsite support for projects within the region, including out of hours support
• Demonstrating products to potential customers and training users
• Assistance with preparation, build-up and tear-down at key industry events and tradeshows worldwide

Essential Skills and Qualifications

• Strong problem solving capabilities and the tenacity to work through complex challenges
• Excellent written and verbal communication skills
• Thrive on interacting with people and working together to find solutions
• A basic understanding of electronics and electrical theory
• Good IT skills and a level of comfort working with both Windows and OSX operating systems
• The ability to prioritise appropriately when balancing multiple tasks
• Excellent time management
• The capacity to remain calm when working under pressure
• A commitment to maintaining consistently high quality outcomes
• A valid passport and a willingness to travel

Desirable Extras

• Experience in an equivalent technical support role
• A qualification in electronics, IT, or a related scientific field
• Experience working or assisting in a live production environment
• Film and television production experience 
• Experience working with or using video equipment, in particular LED video panels and digital content
•  Experience of creating technical documentation (technical bulletins, how to guides etc)
• A working knowledge of CAD or drawing applications
• Written or verbal ability in Spanish

We are interested in hearing from you if you have a genuine aptitude and passion for this field of work. If you do not meet every item listed, but you can demonstrate to us why you could do particularly well in this role, please do get in touch. 

About Us

Brompton Technology is an award-winning specialist manufacturer of video processing products for the film, TV, broadcast, and live events industries. Its Tessera system is the market-leading processing solution for LED video walls, used on everything from huge global world tours to pioneering virtual production and virtual studios.

Established in 2011, Brompton Technology is part of the Carallon group of companies based in West London. It is regularly at the forefront of technology within the LED video sector, recently launching Dynamic Calibration, a revolutionary approach to LED panel calibration to achieve previously unattainable levels of panel performance. Product and feature designs come from years of industry and engineering experience, with a team dedicated to providing robust, reliable, exceptional service to its partners and end users. Brompton Technology is a globally known and respected brand within the LED video industry, winning a Queen's Award for Enterprise: International Trade 2020, and featured as one of the top 100 private technology companies in The Sunday Times Tech Track league table for the last three years running. More information can be found at www.bromptontech.com.

Job Summary

The Marketing Manager will work within our group-wide marketing team, working specifically on the Brompton Technology brand. The successful candidate will work closely with our Group Marketing Manager and Brompton product management teams. They will come to understand specific products and business strategies, and develop an appropriate marketing strategy and campaigns within the wider context of our overall brand strategy. They will report to the Group Marketing Manager.

Key Responsibilities

• Work with the Group Marketing Manager to plan and implement Brompton's marketing strategy and establish goals
• Take the lead on marketing campaigns and promotions, at all times building product and brand awareness
• Develop and execute a communications plan across all available channels (e.g.email newsletters, blogs, video, social media, PR, print advertising) working closely with the Marketing Co-ordinator and Content Editor
•  Manage Brompton's PR agency working with them to identify media opportunities and facilitate conversations with partners
• Work together with the Creative Manager to develop creative briefs and guide direction for all advertising and public facing comms, including print, video and digital assets
• Work with product management to prepare necessary marketing material to support new product launches, tradeshows and events, ensuring good quality control at all times
• Ensure the sales teams across all regions have the marketing materials they require to communicate confidently with customers
• Manage the development of marketing material to support the brand strategy
• Contribute to planning, design and delivery of tradeshow stands or events, together with other members of the Marketing team 
• Manage the ongoing development of the Brompton website and work with our SEO agency to ensure the site is optimised at all times
• Build and nurture key partner relationships and gather publicity materials from customers such as project photos, testimonials and requisite permissions
• Liaise with relevant publishing houses to negotiate paid-for campaigns
• Work with the Marketing Co-ordinator to set goals and track progress for campaigns; analyse Google Analytics for web traffic and campaign insights to inform on strategies used and optimise accordingly, and provide reports to the Group Marketing Manager and Executive Teams

Essential Qualifications

• Degree in Marketing or equivalent experience
• Previous marketing experience either in-house or agency developing plans and campaigns (at least 2 years)
• Extremely strong communication skills in both verbal and written English
• Demonstrable experience writing and proofing marketing materials 
• Strong project management and multi-tasking skills
• Experience with marketing automation and CRM tools
• Proficiency with social media strategy
• At least basic experience using desktop publishing and graphic design tools, sufficient to modify and complete documents based on existing templates
• An eye for detail and an understanding of design
• Highly competent with MS Office, particularly Powerpoint and Word 

Desirable Extras 

• Knowledge or experience of LED video, or live event production, film production or a related industry
• Experience working with the Adobe Creative Cloud suite specifically
• Experience using Google Analytics
• Experience using WordPress
• Ability with foreign languages
• Experience of engaging external contractors (e.g. designers, copywriters) and managing them on projects
• A technical background and/or the ability to understand the features and functions of complex control products 

About Us

Carallon is a product development company specialising in control systems for the entertainment industry. It is part of a group alongside industry-leading brands Pharos Architectural Controls, Brompton Technology and SixEye.

Pharos Architectural Controls provides advanced lighting control solutions for architecture, themed entertainment and other specialist industries. Our award-winning products are installed across the world, running day and night in international landmarks, theme parks, shopping malls, stadiums, art installations, museums and airports.

Brompton Technology is an award-winning specialist manufacturer of video processing products for the film, TV, broadcast, and live events industries. Its Tessera system is the market-leading processing solution for LED video walls, used on everything from huge global world tours to pioneering virtual production and virtual studios.

SixEye provides SaaS (Software as a Service) enabling best in class remote management of professional control systems, with particular focus on the AV, lighting and entertainment environment. Secure device management features include firmware and file upload, triggering, real time status, logging and more.

The Carallon group is close-knit and highly motivated with a keen interest in the products it creates. Candidates should be similarly interested in the work involved and be able to adapt to changing priorities as we bring original and ground-breaking products to market. The group's close ties to the entertainment industry bring a variety of benefits and we offer a very friendly, flexible and supportive working environment.

Job Summary

The Technical Writer will work within our group-wide marketing team working across all our brands. The successful candidate will create and maintain user manuals and other customer-facing technical documentation for our Pharos, Brompton and SixEye brands, working independently but in consultation with the product management and technical support teams for each brand and under the direction of an experienced marketing manager. 

Key Responsibilities

• Work closely with the development team and product management to gain a clear understanding of new products and features and act as a conduit for this knowledge to the marketing team
• Work with product management and the marketing team to develop a full understanding of the audience and requirements for our technical documentation 
• Create and maintain user manuals (online and print formats) for Pharos, Brompton and SixEye as required
• Prepare or commission graphics and illustrations to elaborate on or complement technical writing
• Assist our technical support teams in preparing training material
• Act as a channel to understand user needs and participate in the process of refining usability and feature requests with the development teams
• Coordinate translation of technical documentation into other languages as required
• Collaborate with the marketing team and product management to help produce all other technical product documentation (including product/feature videos, data sheets, release notes, application notes etc.) in a timely and accurate manner

Essential Qualifications

• Degree or equivalent direct experience (5 years) in a technical subject, such as Computer Science, Physical Science, Engineering or equivalent in a technical industry
• Significant experience (3 years or more) of technical writing, producing technical documentation ideally for software products with a portfolio of previous work
• Strong communication skills in both verbal and written English
• Strong interest in technology 
• Ability to explain complex technical concepts to audiences of varying technical knowledge and understanding
• Excellent team working and collaborative skills
• Good organisational skills, attention to detail and ability to work to deadlines, managing multiple projects at the same time

Desirable Extras 

• Knowledge or experience of stage or architectural lighting, or LED video, or live event production or a related industry
• Experience using Madcap Flare
• Some experience of web design or working with markup languages, e.g. HMTL, CSS, MU
• Some experience with programming languages
• Some experience of storyboarding and scripting both articles and videos, technical or otherwise
• Some experience of working with 3D rendering tools, such as Cinema4D, Blender for creating product renders 
• Some experience of working with Adobe Suite (Photoshop, Illustrator)
• A working knowledge of any additional foreign languages